Floryday has addressed the frequently asked questions with regards to Return Policy on her website. The company accepts return for refund within 14 days after delivery date (the date the client received the package). Customers can contact them within 14 days upon receiving the items to initiate the return process if they are not satisfied with their order.
How Can an item be returned?
According to the company, if a client is not 100% satisfied with their purchase, they may request a return within 14 days after receiving their package in the following way:
- Customers should submit an online form, selecting their item code and issue details for the return.
- Upon getting the return address and instructions, they need to pack their items carefully and send their return package using a traceable carrier.
- They need to send their return tracking number or a picture of return receipt to the customer service team.
- The company will process the return or exchange as soon as they receive the package.
What to do if a defective/wrong/stained item is received?
If a customer receives a defective/wrong/stained item, they have to email the company through their online form to reach their Support Department within 14 days before returning anything so they can process the return for the client and provide information for the return.
When submitting the ticket, the client need to provide a description of the item, item code and a few pictures to prove their problems.
How to exchange an item for a different size if an item is not fit?
An item can be exchanged for a different size within 14 days of an item arriving. Clients can email the company via their online form to reach the Support Department within 14 days to initiate the process.
How long will it take to receive the exchanging goods?
After sending out the items back to the company warehouse, a return proof needs to be provided to the company who will in turn prepare the new order within 24 hours.
How long does it take for the refund to be processed?
After a client has received their return, the refund process will be initiated within 24 hours. If the client has paid for the order with their PayPal account, the refund will be back into the account which the client used to pay immediately once processed, while it will take about 30 days for a client to receive the refund if payment was made with a credit card through PayPal, depending on the bank processing time.
Floryday is an online shopping mall featuring the latest in women’s fashion apparel and fashion accessories.
Floryday is an online shopping mall featuring the latest in women’s fashion apparel and fashion accessories. Registered in London.UK, Floryday is distributed globally via their overseas warehouses and ships to over 100 countries worldwide. They are always committed to bringing the stylish fashion trends to their clients wherever they are. Since its founding, with professional and dedicated multilingual customer service, they have millions of customers throughout the world, United States, Europe, North America, Middle East.
Company Name: Floryday
Contact Person: Media Relations
Email: [email protected]
Phone: +1-102-339 6211
Address:Office A, Unit 13, Court Farm, Stutton Road, Brantham
State: England, CO11 1PW
Country: United Kingdom