ZCorum, an industry leader in diagnostics tools and managed services for broadband providers, announced today that they added three new Central American service providers in 2017, and have already increased services at one of those operators, as they expand their presence in international markets.

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The three new providers – Channel Broadcasting Cable and Internet, Centaur Cable Network, and Coral Cable Vision – brings the total to four operators in Belize who have now signed on with ZCorum. Each signed multi-year contracts to deploy ZCorum’s broadband diagnostics and analytics tools to give them greater insight into the performance of their network and to better serve their customers. Collectively, the three providers offer cable Internet service to over five thousand residents throughout northern and southern Belize.

Channel Broadcasting Cable and Internet in the port city of Belize City is using TruVizion , ZCorum’s patented flagship diagnostics tool for DOCSIS and Fiber networks. They are also receiving expert Network Operations Center monitoring by ZCorum’s NOC teams.

Centaur Cable Network is based in Orange Walk Town, the fourth largest town in the nation of Belize. They started with the latest in DOCSIS diagnostics with PreEqualization Analyzer and Upstream Analyzer , ZCorum’s Proactive Network Maintenance (PNM) and return path monitoring tools. This month Centaur decided to add TruVizion to their agreement, along with provisioning, network monitoring and engineering services.

Coral Cable Vision, located in San Pedro Town, has also deployed Upstream Analyzer and PreEqualization Analyzer. The addition of the diagnostics tools will speed up and sharpen troubleshooting operations.

"Cable operators in the Latin America and Caribbean regions are realizing the value in having diagnostic tools that can locate impairments quickly and efficiently," said Carlos Bustamante, Vice President of Strategic Technologies. "ZCorum is now providing these operators with modem and CMTS diagnostics that are having positive impacts on their troubleshooting and customer satisfaction."

"We are so excited to have such a strong presence in Belize with these new additions to our ZCorum family," said Julie Compann, President and CEO of ZCorum. "Our success in Belize demonstrates our ability to help cable operators in international markets increase their leadership and competitiveness through advanced diagnostics and a superior customer experience."

About ZCorum

ZCorum provides a suite of broadband diagnostics and managed services to cable companies, telephone companies, utilities, and municipalities, helping them increase operational efficiency, reduce costs, and improve the subscriber experience. ZCorum offers diagnostics solutions for DOCSIS and Fiber networks, plus managed services that include CPE provisioning, cloud-based VoIP, email hosting, and 24x7 end-user support. For more information, visit http://www.ZCorum.com

MEDIA CONTACT:
Rick Yuzzi
Company: ZCorum
Address: 4501 North Point Parkway, Suite 125, Alpharetta, GA 30022
Phone: 678-507-5000
Email: ryuzzi@zcorum.com

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ZCorum, an industry leader in diagnostics tools and managed services for broadband providers, is now providing a suite of diagnostic solutions to CMS Internet. CMS recently signed a multi-year contract to receive a suite of solutions from ZCorum to better support their broadband operations. Located in Mt Pleasant, Michigan, CMS provides internet and voice services to the local community that includes the campuses of Central Michigan University and the Isabella Indian Reservation.

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Prior to signing with ZCorum, CMS had limited visibility into their network and liked what they saw during demonstrations of the diagnostics tools. They also participated in a free trial of PreEqualization Analyzer and were impressed with the results. As part of the suite, CMS will be utilizing TruVizion , ZCorum’s flagship application that provides advanced diagnostics for DOCSIS, DSL or fiber networks, including live modem data, historical readings as well as interactive mapping. The license incudes access to TechVizion, a companion mobile app used by technicians to help them troubleshoot issues and verify signal levels while in the field.

In addition they will have access to PreEqualization Analyzer , ZCorum’s proactive network maintenance (PNM) tool for DOCSIS networks. The software-based tool makes use of the pre-equalization data coming from cable modems in order to identify the severity and approximate location of upstream impairments in the cable plant.

Working together with PreEqualization Analyzer will be ZCorum’s Upstream Analyzer , a fully featured software-based spectrum analyzer for the return path that displays spectrum from a CMTS in real time. The tool displays with 100% accuracy the noise floor, specific modem signals and ingress under the DOCSIS carrier as it is happening.

“Our broadband technology tools provide operators with advanced solutions to more effectively maintain their networks,” said Julie Compann, ZCorum’s President and CEO. “These tools can significantly reduce the time providers spend on plant maintenance and improve the day-to-day management of their cable operations. We’re so pleased to welcome CMS Internet to the ZCorum family.”

About ZCorum

ZCorum provides broadband diagnostics and managed services to cable and telephone companies, utilities, and municipalities. ZCorum continues to help operators increase operational efficiency and reduce costs through diagnostics solutions for DOCSIS, DSL and Fiber networks. Managed services include data and VoIP provisioning, residential and commercial VoIP service, branded email and Web hosting, along with 24x7 support for end-users. ZCorum is headquartered in Alpharetta, Georgia. For more information please visit http://www.zcorum.com/

MEDIA CONTACT:
Rick Yuzzi
ZCorum
Phone: 678-507-5000
Address: 4501 North Point Parkway, Suite 125, Alpharetta, GA 30022
Email: ryuzzi@zcorum.com

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ZCorum, a leading provider of managed services and diagnostics tools for broadband service providers, announced today that it is providing diagnostics and network management services to ViaSat, Inc. for their broadband operations at the US Navy installation in Guantanamo Bay, Cuba. Located on the southeastern shore of Cuba, Naval Station Guantanamo Bay is on the front lines for regional security in the Caribbean area. The base supports U.S. Navy and Coast Guard ships, along with allied nation ships operating in the Caribbean area.

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Under the agreement, ViaSat will use TruVizionâ„¢, ZCorum’s modem and CMTS diagnostics application for DOCSIS networks. The software collects diagnostics information from the CMTS and end-point devices allowing ViaSat staff to more effectively troubleshoot individual subscriber issues and problems in the cable plant. ViaSat’s field technicians will also have access to TechVizion , the companion mobile app for TruVizion. The app gives field personnel the same performance metrics on their mobile device, such as the location of the CPE, historical performance data , modem comparisons, and overall statistics of the devices connected to the CMTS.

“ZCorum’s tools are designed with the highest standards to give military contractors like ViaSat, the quality and reliability for their operations they must have,” said Arthur Skinner, VP of Worldwide Sales for ZCorum. “TruVizion’s patented technology provides a diagnostics solution that will give ViaSat’s tech ops and dispatch personnel the tools they need for deeper insight into their broadband network.”

“Our expansion into the Navy Base in Cuba is another important milestone for ZCorum,” said Julie Compann, President and CEO of ZCorum. “We’re gratified by ViaSat’s confidence in our technology and are proud to be serving them and the US Navy personnel.”

About ZCorum

ZCorum provides broadband diagnostics and managed services to cable and telephone companies, utilities, and municipalities. ZCorum continues to help operators increase operational efficiency and reduce costs through diagnostics solutions for DOCSIS, DSL and Fiber networks. Managed services include data and VoIP provisioning, residential and commercial VoIP service, branded email and Web hosting, along with 24x7 support for end-users. ZCorum is headquartered in Alpharetta, GA. For more information, please visit http://www.ZCorum.com

MEDIA CONTACT:
Rick Yuzzi
ZCorum
Phone: 678-507-5000
Address: 4501 North Point Parkway, Suite 125, Alpharetta, GA 30022
Email: ryuzzi@zcorum.com

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Alpharetta, GA — ZCorum, an industry leader in diagnostics tools and managed services for broadband providers, announced the successful deployment of several key broadband services for Community Cable and Broadband from another managed services provider. Community Cable and Broadband is now receiving a comprehensive suite of services including three of ZCorum’s broadband diagnostics products, subscriber VoIP services, device provisioning for data and voice customers, network engineering, and 24/7/365 technical support for their subscribers.

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Located in northeast Oklahoma, Community Cable and Broadband provides cable TV, high speed Internet and VoIP services for residential and business subscribers in the Skiatook Community. Prior to signing with ZCorum, the Oklahoma company had been with another managed services provider but had been looking for a solution that would better serve their needs.

As part of the move to ZCorum, Community Cable and Broadband is receiving around the clock technical support for its data and voice and subscribers, along with network monitoring and engineering support from ZCorum staff. The full services package also includes access to TruVizion , ZCorum’s patented cable modem and CMTS diagnostic application, as well as TechVizion, the companion app for phones and tablets. In addition they will be using ZCorum’s PreEqualization Analyzer and Upstream Analyzer products.

ZCorum’s managed services enhance Community Cable and Broadband’s troubleshooting and customer experience. “These services allow us to support Community Cable and Broadband’s subscribers and staff from start to finish,” said Arthur Skinner, Vice President of World Wide Sales for ZCorum. “The combination of TruVizion, PreEqualization Analyzer and Upstream Analyzer also gives them the deep insight into their broadband network and devices that was lacking with their former provider. “

ZCorum’s President and Chief Operating Officer, Julie Compann, expressed her gratitude that Community Cable and Broadband has become a big part of the ZCorum family. “We are delighted to be working with Community Cable and Broadband and we’re looking forward to a long term relationship with them. We’re honored that they’ve chosen us to be their broadband partner.”

About ZCorum

ZCorum provides a suite of broadband diagnostics and managed services to cable and telephone companies, utilities, and municipalities. ZCorum helps operators increase operational efficiency and reduce costs, while improving the subscriber experience with diagnostics solutions for DOCSIS, DSL and Fiber networks. Managed services include data and VoIP provisioning, residential and commercial VoIP service, branded email and Web hosting, along with 24x7 support for end-users. ZCorum is headquartered in Alpharetta, GA. For more information, visit http://www.ZCorum.com

MEDIA CONTACT:
Rick Yuzzi
ZCorum
Phone: 678-507-5000
Address: 4501 North Point Parkway, Suite 125, Alpharetta, GA 30022
Email: ryuzzi@zcorum.com

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Cologne, Germany — ZCorum, a leading provider of managed broadband services and diagnostics, announced that it will be demonstrating their suite of diagnostic tools, including TruVizion, PreEqualization Analyzer, Upstream Analyzer and Remote Spectrum, at the 2016 ANGACOM Congress in Cologne, Germany. ANGACOM is Europe’s leading platform for broadband operators and content providers, attracting 17,000 visitors from 78 countries and over 450 exhibitors.

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ZCorum will exhibit four diagnostics tools developed for broadband operators, including TruVizion, the patented platform for Cable, DSL, FTTH technologies that provides real time and historical data to help manage broadband networks.

PreEqualization Analyzer , Proactive Network Maintenance (PNM) software used to find and fix upstream impairments, will be shown. The tool uses pre-equalization data to proactively identify the location and severity of impairments.

Upstream Analyzer is a software tool for viewing the return path spectrum directly from the CMTS, and replaces the costly head-end equipment normally used to monitor and troubleshoot upstream issues in the plant.

For downstream spectrum analysis, Remote Spectrum leverages the latest chipsets in cable modems and set-top boxes that capture the full spectrum passing through the device. The tool analyzes all video and data channels passing through a cable modem or set-top box right on a PC or mobile device.

“We looking forward to demonstrating these tools to providers attending the show,” said Arthur Skinner, ZCorum’s Vice President of Worldwide Sales. “With these advanced applications cable internet providers can quickly assess their network on both the upstream and downstream paths, identifying impairments, ingress and other factors affecting their service, without expensive equipment or truck rolls.”

In addition to exhibiting, Skinner will join industry leaders on Thursday from 10 to 11:15 for a Technology Panel on the Current Challenges and Upcoming Advancements in In-Home WiFi Troubleshooting. He will be joined by Dr. Alberto Campus of CableLabs and other broadband experts.

“We’re so pleased to be exhibiting again at ANGACOM,” said Julie Compann, President and CEO at ZCorum. “We’ve had great response to the new features that have been added to these tools since last year’s show and look forward to demonstrating them here in Cologne.”

ANGACOM 2016 takes place June 7 through 9 at the Koelenmesse Conference Center in Cologne, Germany. ZCorum is exhibiting in Hall 10.2 at Stand H30 with Adams Network Engineering.

About ZCorum

ZCorum provides broadband diagnostics and managed services to cable companies, telephone companies, utilities, and municipalities. ZCorum’s diagnostics solutions serve DOCSIS, DSL and Fiber networks, and managed services include data and VoIP provisioning, residential and commercial VoIP service, branded email and Web hosting, and 24x7 support for end-users. ZCorum is headquartered in Alpharetta, GA.

MEDIA CONTACT:
Rick Yuzzi
ZCorum
Phone: 678-507-5000
Address: 4501 North Point Parkway, Suite 125, Alpharetta, GA 30022
Email: ryuzzi@zcorum.com
Website: http://www.ZCorum.com

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ZCorum, an industry leader in the deployment of managed diagnostics tools and software for broadband providers, announced today that M SAT Cable has signed an agreement for the use of TruVizion , ZCorum’s patented cross platform monitoring and diagnostics application for DOCSIS, Fiber and DSL networks. The web-based tool integrates customer information, network metrics and other data useful for troubleshooting broadband issues so that operators are better able to resolve customer issues and network outages.

M SAT Cable was founded in 1994 as one of Bulgaria’s first cable operators. They now pride themselves on being one of the largest operators in the nation and on running their own fiber optic network.

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Prior to signing with ZCorum, the Bulgarian provider had not used monitoring or diagnostic support tools, but was actively looking to implement a solution. “M SAT Cable found us on the Web and were immediately interested in trying out the product,” said Arthur Skinner, Vice President of Worldwide Sales at ZCorum. “After they saw the positive impact TruVizion had on troubleshooting their DOCSIS network and devices, they decided this was the solution for them.”

M SAT Cable will also receive TechVizion , the companion mobile app for TruVizion. The app gives technicians in the field the ability to look into any modem on a subscriber’s network, at any time, from anywhere. TechVizion also has the ability to show EMTA and port statistics, historical data and comparisons, device locations and CMTS statistics.

“We are committed to improving broadband diagnostics and troubleshooting for operators around the world, so positive experiences like M SAT Cable’s are very exciting,” said ZCorum’s President and CEO, Julie Compann. “We’re thrilled to add them to a growing number of international operators who are now part of the ZCorum family.”

About ZCorum

ZCorum provides a suite of broadband diagnostics and managed services to cable companies, telephone companies, utilities, and municipalities. As broadband providers face greater complexity and competition, ZCorum continues to help operators increase operational efficiency and reduce costs, while improving subscriber experience. This is achieved through ZCorum’s diagnostics solutions for DOCSIS, DSL and Fiber networks, plus managed services that include data and VoIP provisioning, residential and commercial VoIP service, branded email and Web hosting, along with 24x7 support for end-users. ZCorum is headquartered in Alpharetta, GA. For more information, please visit www.ZCorum.com

MEDIA CONTACT:
Rick Yuzzi
ZCorum
Phone: 678-507-5000
Address: 4501 North Point Parkway, Suite 125, Alpharetta, GA 30022
Email: ryuzzi@zcorum.com

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