If you are planning to take your business to a higher level, then toll free numbers are the way to go. It instantly gives your company with a big business image and an a lot more professional feel, which is what exactly you need if you want to have your product or service known in a national level.
In fact, studies show that customers respond a lot more positively to advertisements with toll free numbers on it. Why? It all boils down to credibility and legitimacy.
By providing existing and prospective customers a free and legitimate avenue to inquire (or gripe) concerning your product or service, you might be offering your clients the impression that you're a real business and that you are big enough to provide a free communication line to them. After all, not only are you paying for outgoing calls from the toll free numbers, your business can also be covering the minutes of incoming calls.
Nevertheless, having toll free numbers aren't enough to build and sustain your credibility. You need to acquire various steps to make an impression that not only are you a real business, but you also mean business.
Obtain a business email
Lastly, since you already have a website, you and your employees should also have an email that ends with @yourbusiness/domainname.com (or.net, .info). Using free email accounts from Google or Yahoo will impact your credibility since it won't have the "official" look. Furthermore, since anybody can make a Gmail account, if you use it, there's a big chance that your email is going to be mistaken as a scam.
Phone system, website and official business email. Combined with your toll free number, you are now able to take on the national market.
Acquire a Phone System
if you are only able to take one call at a time, what's the use of your 800 number? You need a strong phone system behind it to support it. Get a cloud PBX system which has at least these two features:
. Extensions - Get the ability to assign extensions to departments and users. By doing this, even if you only have one business number, your business is still equipped to handle multiple callers at a time.
. Auto Attendant - Get the capability to answer all incoming calls and route it to the correct extension or department that can handle the caller's concern. With this feature, your callers will never hear a busy tone ever.
There are other features that could be useful to your company, but with regards to supporting your toll free numbers, these two would be the most important.
Make a website
It is the age of Information where you can get solutions to almost any question as long as you understand how to Google. Everyone gets their information online so if you do not have your own website, you're seriously outdated, especially for a business who is aiming to penetrate the national market.
A website is more than just an advertisement online. It is your profile. It will be the avenue that your customers will take if they need to learn more about your company so make sure that it has related and powerful content.
Note that it is preferable if your domain name is also your business name.
Find out more on how advance toll free numbers can improve your business. We also provide useful information regarding business phone systems as well as VoIP service providers that will help your business with its communication needs.