"Alibris, one of the Customer Support services clients of Motif, lists Motif in its Premium Business Partners list and recognizes Motifâ€˜s contribution to its business."
Motif has been Alibrisâ€˜ partner since December 2006 and today provides Customer Support to Alibris customers through Email, Chat and Voicemail mode from its India delivery center Motif India Infotech Pvt. Ltd. The relationship has grown and strengthened over the years, with Motifâ€˜s focus on improving the processes to enhance the memberâ€˜s overall shopping experience at Alibris.
Brian Elliott, President and CEO of Alibris, recognized Motifâ€˜s contribution to Alibris in a recent report in the Retail Merchandiser magazine and also featured Motif in its Premier Business Partner list.
Brian mentions Ã¢â‚¬Å“Alibris works with Motif Infotech to support e-mail, chat, and phone interactions with buyers. Over time, the company has perfected its approach to quality control, service level agreements, and customer satisfaction monitoring, making sure it responds to customers in an accurate and timely fashion to make them happy.Ã¢â‚¬
For complete details on the report, please visit http://www.retail-merchandiser.com/e-commerce-reports/current-e-commerce-reports/828-alibris-universal-appeal.html.
Motif, Inc. was founded in the year 2000 and is headquartered in California, USA. Motif is a leading BPO and KPO service provider with delivery centers in India, the Philippines, and Costa Rica. The company serves Fortune 500 and niche market leaders. Motifâ€˜s A-list customers include global leaders in ecommerce, online retail, online travel, online payment services, and life sciences. The company supports its services with its proprietary Autonomics framework. Autonomics leverages Knowledge Management through technology enablers to deliver enhanced value to customers.
For further details, please visit Motifâ€˜s website www.motifinc.com.