Motif, Inc. is one of the Silver sponsors in the Australian Online Retailer Expo & Conference event. This event, which is to be held at the Sydney Convention & Exhibition Centre on August 18 & 19, is the only event in Australasia devoted exclusively to the business of internet retailing and e-commerce.

Motif‘s founder and senior vice president, customer advocacy; Kaushal Mehta, is speaking at the event. Kaushal will present “Customer Outsourcing Solutions: Knowledge management for consistency, predictability and scalability in an outsourced environment”. The presentation highlights how specialized online retail outsource partners can provide strategic value addition by focusing on their core function of providing professional services. They are able to successfully leverage people, processes and technology for effective knowledge management, to deliver consistent, predictable and scalable performance. The presentation will provide insights on how outsourcing partners can leverage domain specific expertise for their customers through effective use of technology and innovation to provide for continual process optimization.

Motif representatives would be available at booth # 5 in Hall 6.

For more information on the conference, please visit

About Motif:

Motif is a leading global Business Process Outsourcing (BPO) and Knowledge Services company, with delivery centers in India and Philippines and offices in the US and Australia. Its A-list customers include a leading online auction site, a leading online travel agency, a top internet retailer, and a leading solutions provider in life sciences.

Motif specializes in rules based business processes that require human judgment in the workflow. It has about 9 years of expertise in serving the industries like Online Retail, Online Travel, eCommerce, Online Entertainment, Consulting, and Human Resource & Financial Services. The services provided by Motif include:

Customer Support - Personalized email responses, Chat & Voice support, Travel reservation changes, Content Moderation

Online Fraud Prevention - Site monitoring & Credit card fraud prevention

Back Office Processing - HR benefits administration, Account reconciliation, Mortgage processing, Insurance

Leveraging on its expertise, Motif has now entered into Knowledge Management service industry. The services provided in this sector are:

Research and Analytics - Data Gathering & Analysis, Social Media Listening, Key Opinion Leader (KOL) Profiling & Intellectual Property Services

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