In the book Leaders, Bennis and Nanus make a simple statement. "The truth is that leadership opportunities are plentiful and within reach of most people." This is true in the restaurant industry. There is a need, whether your sites are set on a job position as a general manager, restaurant manager, or some other restaurant job.

Many people have the skill set and experience to perform these jobs effectively. They may even have the mindset, but they lack one thing. Leadership skills. A little known fact is that the term 'born leader' is a misnomer that keeps many potential managers from taking bold steps in their career plan. The truth is, leadership is a developed skill. It is a learned habit. It may be more true to claim that it is an 'unlearned habit.'

What a Leader is Not

Leaders are people who can influence others. The general trend is to bully and coerce people into obedience. This is a very short sighted and unprofitable leadership model. It results in high turn over rates which add a laborsome burden to most restaurant's budget. It results in poor staff moral which destroys the customer experience. It can also lead to employee apathy and lack of respect. This last problem is an intangible that can destroy a restaurant by degrees. One employee may break a piece of equipment, another is disrespectful to the patrons, another wastes food, and the problem snowballs. A once profitable restaurant is now in trouble and no one can find the problem.

It is easy to rely on disrespect, bullying, rules, and even abuse to keep a team in order. This type of leader is able to keep business running on a mediocre level. A close look at their business model shows a hard working, over worked, under appreciated manager. What they don't see is that if they adopted a more leadership position and dropped the totalitarian model they could work far less, focus on the important projects, and watch their restaurant flourish.

What is a Leader

The solution is to hire leaders who have stopped relying on control, and rely on influence to lead their team. The key to success in any endeavor is to lead a team successfully.

The president of Hayatt Hotels said in Newsweek, "If there is anything I have learned in my 27 years in the service industry, it is this: 99 percent of all employees want to do a good job. How they perform is simply a reflection of the one for whom they work." (David Hartley-Leonard, Newsweek, 24 August 1987, 11.)

The visible habits shared by successful leaders:

They lead by example
They are present on the floor with the staff
They take an interest in the staff
They learn how to communicate well
They learn how to implement change without rebellion
They have a high level of self discipline
They are problem solvers
They have a positive, optimistic attitude
They take responsibility. No excuses. No lies.
They make decisions based on facts not feelings and wants
They listen
They understand the difference between a task problem and a people problem
They solve problems before they become an emergency.
They delegate
They praise and affirm
They are numbers people

The unseen aspects of leadership include:

As they climb the ladder you have more responsibility and less rights
They learn to separate and individuals behavior from the individual
They value their prime 'assets' - people
Failure is not a goal. It is a chance to restart more intelligently
They respond to situations. They do not react.
They have a plan for success that can be articulated verbally
They can explain their job in less than 50 words
They have adopted and developed a systematic problem solving strategy that can be written on paper

There are more habits leaders share. The important theme is that leaders are focused on people, they are problem solvers, and they have a positive attitude. This can be difficult to maintain on a daily basis without educating, coaching, and practice.

Mike Moore is published on more than 300 websites. He writes success and career articles that cover topics from restaurant management, career paths, business management, home based business, and business start up. . He is published on various website including http://geckohospitality.com